Privacy Policy / Terms & Conditions

Privacy Policy

M & A Acupuncture, Inc. dba Milkweed and Alchemy. Last Updated: March 9, 2026

1. Introduction

Welcome to Milkweed and Alchemy. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website or book an appointment with us. By using our website, you agree to the practices described in this policy.

2. Who We Are

Milkweed and Alchemy is an acupuncture and Chinese medicine practice located in California. We are subject to the California Consumer Privacy Act (CCPA) and applicable federal health privacy laws.

For questions about this policy, contact us at: bianca@milkweedandalchemy.com, 805-996-0682

3. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Appointment booking: When you schedule an appointment through Jane App or Acuity, we collect your name, email address, phone number, and any other details required to complete your booking.

  • Newsletter sign-up: If you subscribe to our email newsletter, we collect your email address and, if provided, your name.

  • Communications: If you contact us by email or phone, we may retain records of that correspondence.

b. Information Collected Automatically

  • Website usage data: Our website may automatically collect standard technical information such as your IP address, browser type, pages visited, and time spent on our site. This data is used to improve your experience and is not linked to your personal identity.

4. Third-Party Services

We use trusted third-party platforms to help operate our practice. These services have their own privacy policies, which we encourage you to review:

We do not sell your personal information to third parties.

5. How We Use Your Information

We use your information to:

  • Schedule and manage your appointments

  • Communicate with you about your care and appointments

  • Send our newsletter

  • Respond to your questions or inquiries

  • Improve our website and services

  • Comply with legal and professional obligations

6. Health Information

Any health information you share through Jane App or Office Ally as part of your intake or care is treated as protected health information (PHI) and handled in accordance with applicable California law and HIPAA standards. This information is stored securely within Jane App and is not used for marketing purposes.

7. Newsletter & Email Communications

If you sign up for our newsletter, your email address will be used solely to send you updates, health tips, and practice news from Milkweed and Alchemy. You may unsubscribe at any time by clicking the "unsubscribe" link in any email we send. We will not share your email with third parties for their marketing purposes.

8. Your California Privacy Rights (CCPA)

As a California resident, you have the right to:

  • Know what personal information we collect and how it is used

  • Delete personal information we hold about you (subject to certain exceptions)

  • Opt out of the sale of your personal information (we do not sell personal information)

  • Non-discrimination — we will not treat you differently for exercising your privacy rights

To exercise these rights, please contact us at bianca@milkweedandalchemy.com, 805-996-0682.

9. Data Security

We take reasonable steps to protect your personal information. Appointment and health data is stored through Jane App, which uses industry-standard security measures. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Milkweed and Alchemy: bianca@milkweedandalchemy.com, 805-996-0682

Terms & Conditions

1. Agreement to Terms

By accessing or using the Milkweed and Alchemy website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of this website.

2. About Our Services

Milkweed and Alchemy offers acupuncture and Chinese medicine services in California. Information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider about your specific health situation.

3. Not a Medical Emergency Resource

This website is not monitored in real time and is not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

4. Appointments & Booking

Appointment scheduling is handled through Jane App and Acuity Scheduling, a third-party booking platform. By booking an appointment, you also agree to their Terms of Service and Privacy Policy. Milkweed and Alchemy is not responsible for the operation, availability, or data practices of Jane App nor Acuity Scheduling.

Cancellation Policy

We ask that you provide at least 36hrs notice if you need to cancel or reschedule an appointment. Late cancellations or no-shows may be subject to a fee. Details will be confirmed at the time of booking.

Late Arrivals

If you arrive late to your appointment, we will do our best to accommodate you within the remaining time. Appointments may not be extended if it affects subsequent patients.

5. Newsletter

If you subscribe to our newsletter, you consent to receiving periodic emails from Milkweed and Alchemy. You may unsubscribe at any time. We will not use your email for any purpose other than sending our newsletter and practice communications.

6. Intellectual Property

All content on this website — including text, images, graphics, and branding — is the property of Milkweed and Alchemy and may not be reproduced, distributed, or used without prior written permission.

7. Third-Party Links

Our website may contain links to third-party websites (such as Jane App, Acuity Scheduling, or our newsletter platform). These links are provided for your convenience. We do not control these websites and are not responsible for their content or privacy practices.

8. Disclaimer of Warranties

This website and its content are provided "as is" without warranties of any kind, express or implied. Milkweed and Alchemy makes no representations about the accuracy, completeness, or suitability of the information on this site.

9. Limitation of Liability

To the fullest extent permitted by California law, Milkweed and Alchemy shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or reliance on any information provided herein.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of California. Any disputes arising from these terms shall be resolved in the courts of California.

11. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the website following any changes constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please reach out:

Milkweed and Alchemy: bianca@milkweedandalchemy.com, 805-996-0682